Refunds and Cancellation
Joining the waitlist is free. This page explains how payments are refunded: the reservation deposit, the monthly subscription and map orders.
1. Your right to change your mind
You can cancel any purchase within 15 days of paying, without giving a reason, and get a full refund, as long as we have not yet delivered the map. Write to hello@lafabricaworld.com with your order number.
2. After delivery
A map is made for you from your own image. Once delivered, it cannot be returned like a physical product. If the delivered map does not match what we promised for your order (for example, it does not open in Roblox Studio or its paths do not connect), tell us within 15 days and we will fix it or refund you.
3. Deposits
If you reserve a spot with a deposit, it is paid through PayPal to the company account of Gotronicec S.A.S. (La Fábrica World), and is fully refundable at any time before your map is delivered. Paying a deposit does not oblige you to buy anything else. If you then subscribe, the deposit is deducted from your first month.
4. Subscriptions
You can cancel a subscription at any time. It stays active until the end of the period you paid for and will not renew.
5. How you get the money back
We refund to the same payment method within 10 business days of approving the refund. Your bank may take a few more days to show it.
6. Your rights as a consumer
This policy adds to, and never replaces, the rights you have under Ecuador's Organic Consumer Protection Law or the consumer law of your country.